Oferta de empleo en Cataluña

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Job Title: Team Leader - Spanish market Reporting to: Operations Manager Location: Barcelona Office Start Date: ASAP Job purpose A Team Lead's role is vital to the success of the CX team and to CPM reaching its mission. A Team Lead achieves success when they have a highly motivated team that delivers strong consistent results and their customers are loyal followers of our client's brand. Employee ...
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We are looking for Dutch or German native speakers that are willing to move to Barcelona and be part of our amazing ViaVan team! Are you flexible, can you work in evening shifts or night shifts and do you have excellent communication skills? Then we are looking for you! As a Customer Service Specialist you will you'll provide consistently outstanding support to Via customers and driver partners th...
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We are an award-winning international agency specializing in contact center and digital marketing solutions with a proven track record of increasing sales and brand awareness for our clients by using insight to create influence and drive results. CPM is in the business of people. It is the essence of what we do - our DNA - delivering our clients' brands to their customers through our people with c...
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DELIVERY OF QUALITY STANDARDS To conduct agreed levels quality checks for calls, data integrity and all written forms of communication To conduct agreed levels of 'Test calls' and (mystery shopping - TBC) calls as agreed with line manager To utilise Airbnb & CPM agreed quality frameworks and systems To produce agreed reports to evidence quality levels for team and individuals To adhere to the qual...
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Do you have a passion for travel & adventure? Possess excellent customer service skills and are interested in working in the lively and sunny city of Barcelona? We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences. We are looking for a native level of Portuguese Your role: Provide pro...
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Do you have a passion for travel & adventure? Possess excellent customer service skills and are interested in working in the lively and sunny city of Barcelona? We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences. We are looking for a native level of the following languages: Portugue...
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Do you have a passion for travel & adventure? Possess excellent customer service skills and are interested in working in the lively and sunny city of Barcelona? We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences. We are looking for a native level of the following languages: Dutch Yo...
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CPM ist eine internationale Agentur mit Spezialisierung in den Bereichen Contact-Center und Digital-Marketing Lösungen. Wir wurden mit zahlreichen Awards ausgezeichet und verfügen über eine nachweisliche Erfolgsbilanz bezüglich Umsatzsteigerung und Markenbekanntheit für unsere Kunden. Du hast eine Leidenschaft zum Reisen? Du verfügst über excellente Customer Service Fähigkeiten und hast Lust im so...
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Do you have a passion for travel & adventure? Possess excellent customer service skills and are interested in working in the lively and sunny city of Barcelona? We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences. We are looking for a native level of the following languages: Portugue...
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Your Role Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations; Identify and troubleshoot the issues accordingly using available resources; Logging and follow up of Customer Information; Responding to enquiries and handling client escalations by telephone and email; Having a full understanding of company processes ...
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Your Role Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations; Identify and troubleshoot the issues accordingly using available resources; Logging and follow up of Customer Information; Responding to enquiries and handling client escalations by telephone and email; Having a full understanding of company processes ...
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Your Role Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations; Identify and troubleshoot the issues accordingly using available resources; Logging and follow up of Customer Information; Responding to enquiries and handling client escalations by telephone and email; Having a full understanding of company processes ...
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Do you have a passion for travel & adventure? Possess excellent customer service skills and are interested in working in the lively and sunny city of Barcelona? We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences. We are looking for a native level of the following languages: Dutch Yo...
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Required skills: Excellent communication skills; Excellent negotiation skills; Problem solving; Sense of responsibility; Our ideal candidate is: Passionate about travel and world class customer service; Native level of Arabic High level of both written and spoken English; Available Full-time (39h/week); Available to work 2 weekends per month as well as daily shift rotations *Only candidates with a...
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