Oferta de empleo de Account manager servicios indrustriales de CPM International Telebusiness

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Purpose of the Role Day-to-day supervision of ViaVan operations, with overall responsibility for translating the ViaVan objectives into tangible actions and for the continuous improvement of the account. The Operations Manager is also accountable for budget management and accurate invoicing. An overview of the role is shown: Responsibility over daily project delivery; provides ongoing management, ...
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Job Title: Operations Manager (OM) Business Area: Call Center Customer Service Reporting to: Program Manager (PD) Location: Barcelona This role is ideal for an enthusiastic, international Operations Manager with team management experience in a contact center environment, who is passionate about providing the best possible levels of customer services and has experience with motivating and driving p...
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Job Title: Operations Manager (OM) Business Area: Call Center Customer Service Reporting to: Program Manager (PD) Location: Barcelona This role is ideal for an enthusiastic, international Operations Manager with team management experience in a contact center environment, who is passionate about providing the best possible levels of customer services and has experience with motivating and driving p...
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Job Purpose This role is responsible for the training, QA, coaching and development of Dyson agents, lead agents and team leaders. You will be responsible for the delivery of training materials that meet campaign, team and individual requirements. You will proactively support a coaching culture within the Contact Centre and be expected to create and maintain an inspirational, motivational and prof...
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Job Purpose This role is responsible for the training, QA, coaching and development. You will be responsible for the delivery of training materials that meet campaign, team and individual requirements. You will proactively support a coaching culture within the Contact Centre and be expected to create and maintain an inspirational, motivational and professional environment for training in order to ...
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Job Description Job Title: Operations Executive (Contact Centre) Reporting to: CDM/PM Location: Contact Centre Job purpose The Operations Executive is the primary support function for the Client Service team ensuring that reporting, trend analysis and insight is provided OTIFNE. Attention to detail and the ability to articulate the 'what if's' of the reporting output will be key in providing a pro...
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DELIVERY OF QUALITY STANDARDS To conduct agreed levels quality checks for calls, data integrity and all written forms of communication To conduct agreed levels of 'Test calls' and (mystery shopping - TBC) calls as agreed with line manager To utilise Airbnb & CPM agreed quality frameworks and systems To produce agreed reports to evidence quality levels for team and individuals To adhere to the qual...
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Job Title: Team Leader Reporting to: Operations Manager Location: Barcelona Office Start Date: ASAP Job purpose A Team Lead's role is vital to the success of the CX team and to CPM reaching its mission. A Team Lead achieves success when they have a highly motivated team that delivers strong consistent results and their customers are loyal followers of our client's brand. Employee Engagement: Commu...
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Description Are you a creative, high energy people person, ready to work in a challenging and fast- moving environment, with a great group of sales people, shaping our business to deliver results? We are seeking for a Team Leader (Scandinavian market - SWEDISH, DANISH, FINNISH, NORWEGIAN) to join a growing campaign; responsible for leading a strong and dynamic team, to ensure the team delivers and...
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Job Title: Team Leader - Spanish market Reporting to: Operations Manager Location: Barcelona Office Start Date: ASAP Job purpose A Team Lead's role is vital to the success of the CX team and to CPM reaching its mission. A Team Lead achieves success when they have a highly motivated team that delivers strong consistent results and their customers are loyal followers of our client's brand. Employee ...
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Description This exciting opportunity requires an ambitious, enthusiastic and organised individual with excellent communication, technical writing and commercial skills. The successful candidate will support the Business Development Manager to develop, write and edit compelling and complete New Business proposals and Marketing Documentation to attract and win new clients. Responsibilities: New Bus...
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