Oferta de empleo de Agile coach large scale projects barcelona

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DELIVERY OF QUALITY STANDARDS To conduct agreed levels quality checks for calls, data integrity and all written forms of communication To conduct agreed levels of 'Test calls' and (mystery shopping - TBC) calls as agreed with line manager To utilise Airbnb & CPM agreed quality frameworks and systems To produce agreed reports to evidence quality levels for team and individuals To adhere to the qual...
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Job Title: Team Leader - Spanish market Reporting to: Operations Manager Location: Barcelona Office Start Date: ASAP Job purpose A Team Lead's role is vital to the success of the CX team and to CPM reaching its mission. A Team Lead achieves success when they have a highly motivated team that delivers strong consistent results and their customers are loyal followers of our client's brand. Employee ...
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We are looking for Dutch or German native speakers that are willing to move to Barcelona and be part of our amazing ViaVan team! Are you flexible, can you work in evening shifts or night shifts and do you have excellent communication skills? Then we are looking for you! As a Customer Service Specialist you will you'll provide consistently outstanding support to Via customers and driver partners th...
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Du hast eine Leidenschaft zum Reisen? Du verfügst über exzellente Customer Service Fähigkeiten und hast Lust im sonnigen und lebhaften Barcelona zu arbeiten? Dann bist du bei CPM richtig! Aktuell suchen wir "Customer Experience Specialists", um ein führendes Unternehmen im Reisesektor zu repräsentieren (Airbnb) wobei wir Menschen weltweit miteinander verbinden und ihnen ein einzigartiges Reiseerle...
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We are an award-winning international agency specializing in contact center and digital marketing solutions with a proven track record of increasing sales and brand awareness for our clients by using insight to create influence and drive results. CPM is in the business of people. It is the essence of what we do - our DNA - delivering our clients' brands to their customers through our people with c...
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